Cloud Transition Services

Service Framework : Consultancy and Professional Services - ICT Professional Services - Cloud Transition Services

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Information Leadership are experts in end-to-end services for making the transition to Office 365. Our services includes:
A) ROADMAP AND TRANSITION PLAN PREPARATION
Working with the organisation to align Cloud migration with business drivers and priorities.
B) DESIGN AND BUILDING ECM CORE
The tenancy, information asset and search configuration needed to prepare Office 365 as a compliant ECM platform.
C) SYSTEMS ARCHITECTURE
including Azure Identity, Access Management Solutions architecture, Azure Active Directory, AD B2B and B2C, Information Rights Management (IRM), Azure Information Protection, OneDrive and Microsoft Teams.
D) INFORMATION ARCHITECTURE
Experience includes designing and embedding taxonomies, navigation, search experiences, Teams and site structures. Structures are designed so that the content they hold can be readily categorised and managed for PRA compliance.
E) SPECIFIC SOLUTIONS
This includes management of OIA requests, contracts, policies, governance meetings, and personnel files, development of major reports, submissions, assets, intranets, and extranets.
F) MIGRATION FROM LEGACY SYSTEMS
This has included to date the majority of EDRMS used in NZ (TRIM, eDocs, Objective, OpenText and others) as well as on-premise SharePoint, DIA shared workspaces and file shares. This includes expertise in integrating ‘line of business’ data (GIS, ERP, CRM, property) for use within Content Services technologies and use of data services – particularly MS SQL Server.
G) CHANGE MANAGEMENT
To ensure successful initial implementation and strong on-going user adoption, we have developed our own “iWorkplace Change Management Framework”.
H) GOVERNANCE
We have substantial experience in designing effective governance structures and can provide the advice needed to develop the IM policies and procedures appropriate for each organisation we work with.
I) TRAINING AND BUILDING SELF SUFFICIENCY
We have developed and delivered NZ public PRA compliance training courses on behalf of Archives NZ and regularly run public workshops on Office 365 strategy and Office 365 Power User courses. Typically, we incorporate training and our hallmark “Floorwalking” approach to supporting new deployments, to build the desired level of customer capability and self-sufficiency.
J) RECORDKEEPING
We have well-recognised and proven expertise in recordkeeping and PRA compliance. Customers use our depth of knowledge in this area to help them define Disposal Authorities (DAs) for PRA compliant record retention and disposal.

Strategy development and review

Architectural roadmap & design, and assurance

Cloud migration planning

Cloud transition execution

Hybrid cloud integration

Cloud management, cost management, and optimisation

Risk identification, mitigation, and management

Readiness assessment, management, and acceptance

Business change management services (business impact, communications, team design)

Upskilling and agency readiness (coaching)

Integrated service management design for hybrid cloud consumption

Office 365

Document management systems

Cloud identity (eg. AD migration)

General purpose or enterprise tool? Out of the box (OOTB) Office 365 is a solid general-purpose content and collaboration platform. This allows whoever has rights to configure its sites, lists, libraries and pages to make it manage content as they need, and their skills and awareness allow – just like they might do for a spreadsheet or Word document. In our experience, the “general purpose” approach doesn’t scale and creates dissatisfaction quickly. We see SharePoint Online as an excellent enterprise grade Enterprise Content Management System, if it is treated as a controlled line of business system. In this approach, design consistency, ease of use and solid governance are important. The iWorkplace methodology and Apps allow this future to be achieved. They target the key touch points to provide these benefits and allow organisations to target their key pain points with fit for purpose solutions. The Apps themselves do not hold content. WHAT FUTURE VISION DO YOU WANT?
1) USEABILITY
How you make the right thing to do, the easiest thing to do for users, so they move from existing unhelpful ways of managing and using information. iWorkplace approachMany of the OOTB kinks or limitations can be bypassed, meaning users can do more, with less hassle. The information comes to their sense of place within the system – they don’t have to go trolling everywhere for it. Also, the need for metadata entry (the key disabler of adoption) can be reduced or in some cases eliminated by iWorkplace Apps.
2) GETTING THE BUSINESS SOLUTIONS YOU NEED
How you provide for specific solutions, so you are aligning your implementation to business drivers and the solution priorities needed to fulfil them. iWorkplace approach Apps are provided as a service, so the same code is installed at multiple sites – meaning costs are lower for each organisation and the reliability and support cover is much higher.
3) DESIGN FLEXIBILITY
How much do you want your BA’s, recordkeepers and power users to do themselves? iWorkplace approach Your BA’s, recordkeepers and power users have a much wider range of tools and approaches – meaning designs and fine tuning is more flexible and faster, creating a better fit for users – especially when multi audiences are interested in the same content.
4) BUSINESS RISK AND PRODUCTIVITY
How you ensure solutions are set up consistently enough to not cause information accidents and rework. How you minimise time and cost to provision such solutions. iWorkplace approach Provisioning tools and Apps mean your BA’s have more time with users as the time to create a new site or library is significantly reduced. Setting up for sensitive content is much easier, and the ‘business as usual’ maintenance of new case files and permissions can be safely handed over to local admin, who can only see and alter the aspects you want them to.
5) SEARCH
your content grows, search becomes increasingly important in allowing users to find what they need. How do you plan and deliver on this? SharePoint Search is very powerful and, if you utilise people with this expertise, you can do amazing things. The problem is that it is highly dependent on content having metadata, so it can be grouped, sorted and filtered as needed: iWorkplace approach The Apps solve these two problems: Apps make it easier and quicker to provision libraries with consistent metadata. Smart Records allows metadata problems to be quickly identified and fixed. Apps allow for less metadata entry, while content still gets the metadata – via inherited metadata from folders as well as inferring metadata with Smart Records rules.

Central Hawkes Bay District Council (CHB) are the first New Zealand Council to use Office 365 for widespread Public Records Act compliance grade EDRMS. This move was seen by CHB’s new leadership team as a cornerstone project for internal business transformation. Previously, council records were created and managed as paper records and e-documents in ad-hoc fileshares. This made it hard for staff to get a full picture in making decisions and giving advice. It also hampered streamlining business processes to improve efficiency and service levels. Their new Office 365 system provides for consistent and easy ways of filing documents and emails and provides powerful search, including search by property or customer. It is also integrated with their rating and property system. This has enhanced staff’s ability to work anywhere, collaborate, serve their constituents more efficiently, and forms the basis for their workplace of the future. CHB are now leveraging this further through a digital initiatives to work with and serve the community and stakeholders.

Stable and mature: Information Leadership (IL) is one of New Zealand’s leading and most established experts in designing, reviewing and implementing cloud-based Office 365 digital workplaces. IL is a long-standing Gold member of the Microsoft Partner Network. For our contribution to Government and the NZ Public Sector, nationally we were recognised by Microsoft as the Government Partner of the year in 2017 and Empowering Employees winner this year. This year we won the Empowering Employees category and were highly commended in the Modern Workplace Microsoft Partner Awards. Internationally, Microsoft recognised us in 2018 as a charter member of its new “content services” partner programme. With only 24 world-wide partners, Microsoft says “our charter partners are being recognized for their proven success in high-impact scenarios and workloads”. For information Leadership this is in the categories of advisory, implementation and compliance. Within this programme we work directly with Microsoft’s product team gaining visibility of and the ability to influence, Microsoft product direction. PROFIILE: Information Leadership was formed in New Zealand in 2004 by Directors, Grant Margison and Sarah Heal, with a focus on information management. It now has offices in Auckland, Wellington and Christchurch, with consultants also working from Hamilton and Dunedin. Since formation we have worked with over 200 New Zealand public and private sector clients with over 80% of its clients being from the public sector. In the past 12 months Information Leadership has completed substantial projects for 62 different organisations (budgets anywhere from $20k - $1.5 million). In the 2019 calendar year Information Leadership’s technical team has resolved queries for 95 unique organisations. IL specialises in Microsoft Office 365, SharePoint and related technologies and has become the largest specialist provider of Enterprise Content Management solutions in the country, with sufficient capacity and expertise to meet the support requirements of enterprise-scale implementations.

Small scale business and enterprise environments (less than 500 users)

Medium scale business and enterprise environments (500 – 2500 users)

Large scale business and enterprise environments (2500+ users)

Since formation we have worked with over 200 New Zealand public and private sector clients with over 80% of its clients being from the public sector. RECENT CLOUD TRANSITION SERVICES CUSTOMERS: Earthquake Commision (EQC), Ministry for Housing and Urban Development (MHUD), Central Hawkes Bay, Kaipara and Gisborne District Councils, Hawkes Bay Regional Council, Ports of Auckland, Napier and Timaru, Auckland and Capital and Coast District Health Boards. For more information on our services and expertise, see: https://www.informationleadership.co.nz/sharepoint-365/ TRACK RECORD IN LOCAL GOVERNMENT: We are able to leverage our deep and long-standing experience working with Local Government authorities to provide: (A) Digital strategy and cloud transition planning services (B) Digital solution designs and accelerators for LG specific processes, such as; LGOIMA, Governance meetings, Policy and procedures , District Plan changes, LIMS, Building Consents, Property Search, Online engagement and processes and Submissions.

Small 'simple' engagements

Medium engagements

Large 'complex' engagements

Customer owned ‘on premises’ infrastructure

Private cloud infrastructure (supplier owned/operated)

Private cloud infrastructure (3rd Party owned/operated)

Information Leadership has extensive experience working with Microsoft Content Services and are a charter member of the Microsoft Content Services Partner (CSP) programme. This global programme has only 24 members and we are the only representative from New Zealand. We specialise in Azure and Microsoft Office 365 Cloud technologies.

Traditional delivery methodology and processes (e.g. ITILv3/ITSM/SDLC etc)

Modern service management delivery methodology and processes (DevOps, Lean/Agile, ITILv4)