Infrastructure Support Services

Service Framework : Consultancy and Professional Services - ICT Professional Services - Infrastructure Support Services

We’re the local company with global skills who can help you design and deliver solutions. Our breadth and depth can help you deliver a specific business change outcome or augment your existing team. Our technical consultants bring expert knowledge across a range of different technologies. Our team of qualified and experienced project managers have been successfully delivering projects over many decades and are proficient with both traditional structured delivery methods (e.g., waterfall) and Agile frameworks. Complementing the breadth of knowledge within our technical consulting group is the depth of ability within our solution and domain architecture group.

Hardware lifecycle services

Software lifecycle services

License usage audit and analysis

Platform migration services

Technical strategy development and review

Global infrastructure services

Business technology planning services

Business Continuity Planning (BCP) and assessments

Business case development and infrastructure options analysis

Infrastructure project and programme management services

Software integration and development services

Technology change, business impact and readiness assessments

Technology testing services

Project rollout/implementation plans, documentation, and management

Post implementation audits and project health-checks

Performance measurement, analysis, and optimisation

Application support services

Server support services

Database support services

Storage/archive support services

Network support services

User device support services

Intrusion Protection devices (IPS) support

Network and application load balancers support

What makes us different is our local capability and capacity backed up by broader size and scale. We have local teams of infrastructure experts and experienced project managers in all the places that you are. No matter what technology you choose, you always deal with a familiar face; someone who understands the unique way you work. In New Zealand, we have infrastructure teams in Dunedin, Christchurch, Nelson, Wellington, Hamilton, Tauranga, and Auckland.

WORKING TOGETHER TO SUPPORT VULNERABLE CHILDREN—Datacom’s work with the New Zealand Government is at the forefront of inter-agency collaboration



We have over 300 highly-skilled and experienced Infrastructure and Network Services engineers and architects based at our Auckland, Wellington, Tauranga/Mount, Hamilton, Christchurch, Whangarei, Nelson, and Dunedin offices. Our ability across the team covers most of the main technology disciplines in use today. We have over 100 project management professionals with a range of skills and experience based at our Auckland, Hamilton, Tauranga/Mount, Wellington, Christchurch, and Dunedin offices. We manage some of the biggest projects involving systems critical to all New Zealanders. Our experience with methodologies spans traditional waterfall-based delivery to the many flavours of Agile. Each day, we help hundreds of customers deliver the business changes they need to grow.

Small scale business and enterprise environments (less than 500 users)

Medium scale business and enterprise environments (500 – 2500 users)

Large scale business and enterprise environments (2500+ users)

For many years we have been a successful member of the all-of-government ITMS panel where we deliver our capabilities and services for all nine service categories including professional services. Customers include: ACC, MBIE, NZ Customs Service, NZ Post, DIA, Chorus, EQC, Reserve Bank, NZ Racing Board, and many others.

Small “simple” engagements

Medium engagements

Large “complex” engagements

Customer owned ‘on premises’ infrastructure

Private cloud infrastructure (supplier owned/operated)

Private cloud infrastructure (3rd Party owned/operated)

Our public cloud infrastructure team has capability across multiple clouds including Amazon Web Services (AWS), Azure, Datacom Cloud, and Google. Our key public cloud platforms are AWS and Azure where we have significant experience and hold multiple certifications.

Traditional delivery methodology and processes (e.g. ITILv3/ITSM/SDLC etc)

Modern service management delivery methodology and processes (DevOps, Lean/Agile, ITILv4)

We regularly assess all our ITIL processes against the CMMI framework.

For Azure, we hold gold partner status and are one of only 32 certified Managed Service Providers globally—we helped Microsoft to create the Azure MSP framework. We were the first organisation AWS certified as a Managed Services Provider in Asia-Pacific and hold Premier Partner status. We have designed and built more than 50 Azure-based solutions for customers and deployed more than 100 AWS solutions in the past twelve months. We have local teams with global skills for Microsoft and AWS technologies.