Infrastructure Support Services

Service Framework : Consultancy and Professional Services - ICT Professional Services - Infrastructure Support Services

SERVICE DESCRIPTION: • Operational Backfill • Project based SME Services • Application Administration Services • Technical Consulting Services

Hardware lifecycle services

Software lifecycle services

License usage audit and analysis

Platform migration services

Technical strategy development and review

Global infrastructure services

Business Continuity Planning (BCP) and assessments

Infrastructure project and programme management services

Technology testing services

Project rollout/implementation plans, documentation, and management

Technical training course material and/or certification

Application support services

Server support services

Storage/archive support services

Network support services

User device support services

Our Service Benefits and Outcomes are: • We are flexible and our commercial construct is scalable • We take a customer first approach to our way of working • We embrace modern way of working • We have a sustainable working model (modern ways of working, digital, limitation of physical sites, working digitally, collaboration tools,) allowing us to provide a competitive service offering. • Our teams are based at customer sites and/or remote • Our business model supports the broader outcomes of government (improving conditions for New Zealand workers) and delivering flexibility with a consistently positive end user experiences.

Tech Planet has been operating since 2016 and has worked across various industries including Utilities, Manufacturing, Marketing, Local government, Not-for-Profit organisations and a number of other private organisations. References/Use case studies are available upon request based on service required.

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Our ability across the team covers the following streams: o Microsoft Server o Microsoft Desktop o ITIL Service Management (incident, problem, capacity, asset and licensing) o Microsoft O365 o VMWare o End user computing – Desktop deployment, System Centre Configuration Manager, Windows OS (7, 8.1 and 10), o Networking – LAN based routers, switches, Wi-fi access points o Cabling and Cable Patch management We have project management professionals with a wide range of skills and experience. We have supported tier 1 suppliers with onsite desktop technical support, Windows 10 migration, Apple Mac support, building relocation services and Desktop SME support. We have O365 management capability and experience across the team and we are flexible in the services we deliver.

Small scale business and enterprise environments (less than 500 users)

Medium scale business and enterprise environments (500 – 2500 users)

Large scale business and enterprise environments (2500+ users)

Tech Planet has worked across various industries including Utilities, Manufacturing, Marketing, Local government, Not-for-Profit organisations and a number of other private organisations

Small “simple” engagements

Medium engagements

Large “complex” engagements

Customer owned ‘on premises’ infrastructure

Private cloud infrastructure (3rd Party owned/operated)

We are regularly working in the Microsoft Azure/Office 365 and Private Cloud space, managing user accounts and resolving incidents on a daily basis and are currently supporting clients' BAU operational teams on a day to day basis.

Traditional delivery methodology and processes (e.g. ITILv3/ITSM/SDLC etc)

Modern service management delivery methodology and processes (DevOps, Lean/Agile, ITILv4)